Returns & Exchanges
At Proscenic, we want you to be fully satisfied with your smart home purchase. If you are not completely happy, you can return your product within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our customer support team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the item in its original packaging, including all accessories, manuals, and components that were included in the initial shipment.
Ship the Item
Affix the provided shipping label to your package and drop it off at the designated carrier location to ensure tracked delivery back to our warehouse.
Inspection and Refund
Once our technicians inspect the returned unit, we will process your refund or dispatch your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing