Frequently Asked Questions
Everything you need to know about our smart home solutions and services.
How long does shipping take for my Proscenic order?
Standard shipping typically takes 3-7 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for smart appliances?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging and condition within 30 days of receipt for a full refund.
Do Proscenic products come with a warranty?
Yes, all our major appliances, including robot vacuums and air fryers, come with a standard 12-month limited warranty covering manufacturing defects and hardware malfunctions.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I control my Proscenic devices via a mobile app?
Absolutely. Most of our smart devices are compatible with the Proscenic app, available on both iOS and Android, allowing you to schedule cleanings, monitor progress, and adjust settings remotely.
How do I contact customer support if I have a technical issue?
Our support team is available via the 'Contact Us' page on our website, through live chat, or by emailing [email protected]. We aim to respond to all technical inquiries within 24 hours.